These Booking Terms & Conditions apply to all bookings made with Bikology Unipessoal, Lda. (BIKOLOGY) for MTB Enduro rides, Bike Holidays, tours, activities and other services offered by the company.

By making a booking with BIKOLOGY, the customer confirms that they have read and accepted these Booking Terms & Conditions.

1. BOOKING AND AVAILABILITY

All bookings are subject to availability and are only confirmed once BIKOLOGY has received the required payment or deposit.

Customers are advised to book in advance, particularly during high-demand periods.

As a general recommendation:

bookings should preferably be made at least 45 days before the activity or arrival date;
during high season and other periods of high demand, booking more than 90 days in advance is recommended.

Last-minute bookings may be accepted subject to availability.

BIKOLOGY strongly recommends that customers do not make non-refundable travel arrangements, such as flights or other expenses, until their booking with BIKOLOGY has been confirmed.

2. BOOKING CONFIRMATION

A booking is considered confirmed once BIKOLOGY has received the required payment or deposit and has confirmed the booking.

When the required payment is received, BIKOLOGY will send confirmation by email and, where applicable, the corresponding invoice.

Customers are responsible for checking the information provided in their booking confirmation and informing BIKOLOGY immediately of any errors.

3. MAKING A PAYMENT OR DEPOSIT

When making a payment or deposit by bank transfer, customers must include the name or email address used for the booking so that BIKOLOGY can easily identify the payment.

Proof of payment may be requested.

When a booking is made by email, BIKOLOGY will provide the bank details required to make the payment.

For international bookings, bank transfer or an agreed online money transfer service may be used.

The payment or deposit confirms the customer’s acceptance of these Booking Terms & Conditions. Once BIKOLOGY accepts the booking and receives the required payment, both parties agree to fulfil their respective obligations relating to the booking.

4. DEPOSITS

Deposits are used to secure the services included in the booking, including accommodation, transport and other arrangements where applicable.

Because deposits may be used by BIKOLOGY to secure services with third-party suppliers, they may be non-refundable, subject to the cancellation conditions applicable to the specific booking and any mandatory consumer rights.

For Bike Holidays, the deposit/payment conditions described in Section 5 apply.

5. PAYMENT — BIKE HOLIDAYS

For Bike Holiday bookings:

60% of the total package price is required to confirm the booking;
the remaining 40% must be paid no later than 30 days before arrival;
bookings made less than 14 days before arrival require full payment at the time of booking.

The initial payment is used to secure the services included in the package and may therefore be non-refundable, subject to the applicable cancellation conditions and mandatory consumer rights.

6. PAYMENT — ENDURO DAY RIDES AND OTHER ACTIVITIES

For Enduro Day Rides and other activities, the payment conditions will be communicated during the booking process.

Unless otherwise agreed, the booking must be fully paid before the activity starts.

Failure to pay the outstanding balance before the start of the activity may result in BIKOLOGY cancelling the booking. In such circumstances, any deposit already paid may be retained, subject to the applicable booking conditions.

7. PAYMENT METHODS

Payments may be made by:

bank transfer;
agreed online money transfer services; or
cash, where available and agreed with BIKOLOGY.

Credit cards, PayPal or other online payment methods are not accepted unless specifically offered or agreed by BIKOLOGY.

When making a bank transfer, customers must include the name or email address used for the booking and may be required to provide proof of payment.

Any bank or transaction charges applied by the customer’s bank or payment provider are the customer’s responsibility unless otherwise agreed.

8. PRICES

Prices are those displayed or communicated by BIKOLOGY at the time of booking.

Unless specifically stated otherwise, prices include only the services expressly described in the booking or package.

Any additional services requested by the customer after confirmation may result in additional charges.

9. CANCELLATION BY THE CUSTOMER — DAY ACTIVITIES

Cancellations must be communicated to BIKOLOGY by email.

For Day Tours and other activities, unless different conditions have been specifically agreed at the time of booking:

cancellation 24 hours or more before the scheduled activity allows the customer to request a full refund or reschedule the activity;
cancellation after 21:00 (9:00 PM) on the day before the activity is generally non-refundable;
cancellations made after the applicable cancellation deadline are not eligible for a refund.

Where a partial refund applies to a booking, the applicable amount will be confirmed by BIKOLOGY.

10. CREDIT FOR FUTURE BOOKINGS

Where a customer has paid a deposit but is unable to travel to Madeira, BIKOLOGY may, depending on the booking and circumstances, keep the amount paid as credit for a future visit instead of issuing a refund.

For bookings involving accommodation arranged by BIKOLOGY, customers should notify BIKOLOGY at least 96 hours before arrival where possible.

For bookings involving activities only, customers should notify BIKOLOGY at least 48 hours before the scheduled activity where possible.

In cases such as last-minute flight cancellation, diversion or similar circumstances that prevent the customer from travelling to Madeira, BIKOLOGY may offer the amount paid as credit for a future visit.

Any credit issued:

may be subject to the conditions communicated by BIKOLOGY;
cannot be transferred to another person; and
may only be used by the customer to whom it was issued.
11. CANCELLATION — BIKE HOLIDAYS

Cancellation conditions for Bike Holidays may differ from those applicable to individual Day Tours because accommodation and other services may be secured in advance with third-party providers.

Any applicable refund or credit will therefore depend on the specific booking, the services already secured and the cancellation conditions applicable to those services.

The customer will be informed of the applicable conditions during the booking process where relevant.

12. NO-SHOW

If a customer does not attend a booked activity or fails to arrive at the agreed meeting point without prior notice, the booking may be treated as a no-show.

No-show bookings are generally non-refundable and cannot automatically be rescheduled.

13. CHANGES TO A BOOKING

Customers may request changes to their booking by contacting BIKOLOGY.

Requests to change:

dates;
number of participants;
accommodation;
activities;
transfers; or
other booking details

are subject to availability.

BIKOLOGY will make reasonable efforts to accommodate requested changes, but cannot guarantee that changes will be possible.

Any additional costs resulting from a change requested by the customer may be charged separately.

14. MINIMUM NUMBER OF PARTICIPANTS

Some activities require a minimum number of participants.

For shared Enduro Day Rides, the usual minimum is 2 participants.

If the minimum number required for an activity is not reached, BIKOLOGY may propose an alternative arrangement or cancel the activity.

Where BIKOLOGY cancels an activity solely because the minimum number of participants has not been reached, the amount paid for the affected activity will be refunded or an alternative will be offered, as applicable.

15. GROUP SIZE

Shared groups are normally kept to a manageable size to ensure a good experience for participants.

Groups are usually no larger than 7 riders, although larger groups may be accommodated where operationally possible, including when using larger vehicles.

The final group size may vary depending on the activity, vehicle, availability and booking requirements.

16. AGE REQUIREMENTS

The person making a booking must be 18 years of age or older.

Participants under 18 may only participate where appropriate parental or legal guardian authorisation has been provided.

BIKOLOGY may request confirmation of parental or legal guardian consent before accepting the booking.

17. INVOICING

Invoices are issued using the information provided by the customer.

If a group requires the payment or deposit to be invoiced separately to each individual participant, this must be requested at the time of booking.

Customers must provide the correct full names and invoicing information for each person requiring an individual invoice.

Requests for changes to invoices after they have been issued may not always be possible.

18. ACCOMMODATION — BIKE HOLIDAYS

Accommodation included in a Bike Holiday is subject to availability.

The accommodation category included in the selected package will be communicated at the time of booking.

If the originally planned accommodation becomes unavailable, BIKOLOGY may provide equivalent alternative accommodation.

Check-in and check-out times are determined by the accommodation provider.

Any additional charges imposed directly by the accommodation provider are the customer’s responsibility unless expressly included in the package price.

19. AIRPORT TRANSFERS

Airport transfers are included only where expressly stated in the Bike Holiday package.

Where several customers arrive on the same flight, transfers may be shared.

Customers arriving or departing at different times may require an additional transfer, which may be subject to an additional charge.

20. TOURIST TAX

Any applicable local tourist tax is charged by the accommodation provider.

Unless expressly included in the booking, tourist tax is not included in the BIKOLOGY package price and must be paid by the customer.

21. CUSTOMER BOOKING INFORMATION

Customers must provide accurate information when making a booking, including:

full name;
number of participants;
requested dates;
contact details; and
any other information reasonably required to organise the booking.

BIKOLOGY cannot be held responsible for problems caused by incorrect or incomplete information provided by the customer.

22. COMMUNICATION

All booking-related communication may be carried out by email, telephone or WhatsApp.

Customers are responsible for checking the contact details provided to BIKOLOGY and for responding to important booking communications.

Important information regarding meeting points, schedules or changes to a booking may be communicated using the contact details provided by the customer.

23. CANCELLATION OR CHANGES BY BIKOLOGY

BIKOLOGY will make reasonable efforts to provide the service as booked.

However, BIKOLOGY reserves the right to modify an itinerary, schedule, meeting point or other booking detail when reasonably necessary due to circumstances such as:

adverse weather conditions;
trail or road conditions;
forestry or maintenance operations;
local restrictions;
seasonal activities;
operational requirements; or
circumstances beyond BIKOLOGY’s reasonable control.

Where a significant change is required, BIKOLOGY will make reasonable efforts to offer an alternative arrangement.

If BIKOLOGY is required to cancel a booked service and cannot provide a suitable alternative, the customer will be offered the applicable refund or alternative in accordance with the booking conditions and applicable law.

24. UNFORESEEN EVENTS

BIKOLOGY is not responsible for additional expenses incurred by customers as a result of external events beyond the company’s reasonable control, including travel disruptions, flight cancellations, strikes, extreme weather, road closures or other unforeseen circumstances.

Where BIKOLOGY is unable to provide a booked service due to such circumstances, the company will communicate the available options to the customer.

25. BIKE STORAGE

BIKOLOGY does not provide bike storage at its shop due to limited space.

Customers arranging their own accommodation are responsible for ensuring that their accommodation provides a suitable and secure place to store their bicycle, where required.

26. SPECIAL REQUESTS

Special requests should be communicated at the time of booking.

BIKOLOGY will make reasonable efforts to accommodate requests but cannot guarantee that they can be fulfilled.

Any additional costs associated with special requests will be communicated to the customer in advance where possible.

27. BOOKING ACCEPTANCE

By making a payment or deposit and completing a booking with BIKOLOGY, the customer confirms that they have read and accepted these Booking Terms & Conditions.